Contact Center Fundamentals (for the newbie WFM) (and a refresher as well for the “older” ones) 😇
Contact Center Fundamentals (for the newbie WFM) (and a refresher as well for the “older” ones) 😇 Summary: If this is your first time to join a contact center, or are in it for a long time but want to get clarification on certain call center metrics, this is a recommended post for you! In […]
Read More7 Steps on How WFM Can WFM Itself ! [with Template]
7 Steps on How WFM can WFM itself! [ with Template ] ! Summary: Workforce Management (WFM) excellence in the Business Process Outsourcing industry has helped contact centers serve its clients better through providing the “right staff with the right skill at the right time” recommendations. This article discusses how the same methodologies can help […]
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