21 Ways to Apply Lean Six Sigma in Workforce Management
Summary: Lean Six Sigma is a proven philosophy and methodology that has improved processes across many industries. Here we show 21 ways on how Lean Six Sigma can be applied to WFM processes to reduce errors, delays, make your team more productive (and happier) and increase client and customer (ex. Operations and HR) satisfaction. Lean […]Read More
Contact Center Fundamentals (for the newbie WFM) (and a refresher as well for the “older” ones) 😇
Contact Center Fundamentals (for the newbie WFM) (and a refresher as well for the “older” ones) 😇 Summary: If this is your first time to join a contact center, or are in it for a long time but want to get clarification on certain call center metrics, this is a recommended post for you! In […]Read More
7 Steps on How WFM Can WFM Itself ! [with Template]
7 Steps on How WFM can WFM itself! [ with Template ] ! Summary: Workforce Management (WFM) excellence in the Business Process Outsourcing industry has helped contact centers serve its clients better through providing the “right staff with the right skill at the right time” recommendations. This article discusses how the same methodologies can help […]Read More
9 Great WFM Jobs (Global and Local) Available for You!
9 Great WFM Jobs (Global and Local) Available for You! Summary: There are many options and jobs in the Workforce Management (WFM) field. Pick the best one you like or you can move across them as you move forward in your WFM career! You can search in Google, Linked In, Indeed, Jobstreet, the search phrase […]Read More
11 Top Reasons Why You Should Join the WFM Team!
11 Top Reasons Why You Should Join the WFM Team! Summary: Joining the Workforce Management (WFM) team can be one of the most brilliant moves of your career! Whether you are a fresh graduate, a current contact agent, or any role in between, we want you! You may ask, WFM? What is that? You may […]Read More